Netgear Extender Not Working


Why is My Netgear Extender Not Working

The greatest solution to issues with inadequate internet access is Wi-Fi range extenders, and Netgear range extender is one of them. In addition to an increased Wi-Fi range after setting up your wireless extender, you will also have a secure network connection. A Wi-Fi extender may often increase the current router signals. As a result, it requires less effort from you every time you set up and configure a router. However, people encounter several problems while installing the extension, and afterward, they look for different methods of Netgear extender troubleshooting. If your Netgear extender is not working, we will guide you on how you can resolve it.

Your Netgear extender may not be working for several reasons, and troubleshooting them is necessary to enhance productivity. Thus, if you are looking for a Netgear extender not working, stay with us.

Netgear Extender Not Connecting to the Internet

If your Wi-Fi extender is having trouble connecting to the internet, the problem is with your laptop, computer, mobile device, or your extender or router. A partially configured Wi-Fi extender will also reveal a brand-new extender with no internet problems. As a result, it is advised to first diagnose all linked gear and identify the precise cause of the issue. To find out the cause of the Netgear extender not working problem, you must go through these steps first:

  • Keep your extension away from anything that could reflect or interfere with signals.

  • Now, look for any loose plugs and connections.

  • Then, check the status of the LED lights on your extension.

  • Restart your desktop, mobile device, laptop, tablet, router, and extender.

  • After that, sign in to smart wizard to see if the extender’s firmware is current.

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Troubleshoot Netgear Extender Not Working

A bunch of read-and-write operations take place when a lot of data is sent back and forth to the connected devices. This may lead to the Netgear extender not working. To get the answers on how to troubleshoot these errors, follow the blog:

1. Power cycle your router:

To power cycle your router, you need to follow the below details so that the Netgear extender not working problem can be resolved:

netgear wifi extender not working
  • First, find your router’s on/off button, then turn it off.

  • To turn off the power, follow the power cord to an outlet.

  • Now disconnect All of the cords and chords securing the router.

  • Then, wait a few minutes with the main router unplugged.

  • Insert the internet cable after plugging in the power cord again.

  • Now turn on the electricity.

  • At last, turn on your router, then watch for the status lights to settle.

2. Relocate your extender:

If the above option does not go well with you, then try relocating your extender can be a solution:

  • First, turn off your Netgear extender and unplug the cord. 

  • Now, search for an area that is ideally between the extender and the target device. 

  • Again, plug in the power cord and then power up your device. 

  • After that, check for the lights to stabilize.

  • At last, ensure that the light is in green color, which shows that it is in the best position.

3. Re-run the setup wizard:

Did you use the WPS method to install the extender? Although it makes setup simple, the internal process may change depending on the manufacturer.

If the WPS setup was unsuccessful, the Netgear Wi-Fi extender may not be able to connect to the internet if your primary router is not a Netgear product. By using the Netgear genie portal, you can restart the setup wizard to resolve the Netgear extender not working:

  • Open a browser on a laptop or mobile device connected to the extender’s SSID.

  • Enter into the address bar and select Extender setup.

  • Now, continue the setup by entering the account information.

  • When prompted, choose the home network and input the passwords.

  • Then, set the SSID and password for the Netgear Wi-Fi extender.

  • Now, wait for a few minutes until the process finishes. 

  • Once the setup is complete, connect to the extender’s network using your ID and password to check whether the Wi-Fi is working.

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Some other method to troubleshoot your Netgear extender not working properly

To enjoy seamless networking with the Netgear extender, go through these points:

1. Resetting a Netgear Extender:

You should try resetting the device if you’re experiencing significant problems, such as the Netgear Wi-Fi extender device light not turning on. The extension will be restored to its original state after any settings or internal memory issues have been cleared.

  • First, turn on your extension and watch for the LEDs to stabilize in step one.

  • Locate the reset button in step two. Depending on the model, it may be on the extender’s sides or rear.

  • Now insert a pin, press, and hold it until the power LED blinks.  

  • After that, let go of the button so that it can reset it on its own. 

  • Again, the device is at the factory reset and will be on your home network settings.

The steps to Re-Configure:

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  • First, download the nighthawk app on your smartphone. 

  • Now, launch the app and click on the home button in the left corner. 

  • Here, click on the new setup.

  • Now, choose a new extender setup.

  • Ensure the extender is powered on and the LED is stable, and click on next. 

  • The app will detect the primary router and connect through it. 

  • At last, set up the password, and your re-configuration setup is completed.

2. Check for physical harm:

Your extension could become inoperable if the buttons, power chord, main board, or point sustain any physical or liquid damage.

Actions to Take to Check for Physical Damage to fix the Netgear extender not working properly


  • You can rule out a problem with the power chord or the plug if the power LED is lit up green.

  • Then, disconnect the power and examine the WPS button to see if it is stuck.

  • Now, inspect the external antennas for any damage.

  • At last, go to the following step if there isn’t any obvious damage.


The information described above explained the steps to resolve the netgear extender not working properly. If you follow these steps, your Netgear extender will start working; however, if you still encounter troubles, you can connect with us through call, email, and chat. Our experts are available 24/7 for your help. You can also consider us if you are having issues with any other extender.


1. How can I solve my Netgear extender's red light?

A red light on your Netgear extender usually means there’s a problem with the connection or configuration. To solve a problem:

  • Verify that the extender is positioned within a practical distance of your Wi-Fi router.
  • Make sure the extension is plugged into a functional power source.
  • Restart both your Wi-Fi extension and router.
  • Set up the extender once more after resetting it to the factory defaults.

2. What is the turnaround time for a Netgear extender?

Although resetting a Netgear extender can vary, it usually takes between 30 and 60 seconds. The extender’s LEDs can flash when it resets. The extender will reboot after the reset is finished, at which point you can set it up once more.

3. How can I restart my Netgear router manually?

To manually reactivate your Netgear router:

  • Find the router’s power button.
  • To turn off the router, press the power button.
  • Take a few minutes to wait.
  • To restart the router, press the power button one more time.

4. How to restart the Wi-Fi extender?

You can restart the Wi-Fi extender to fix connectivity problems or apply settings changes. To start over:

  • Remove the extender’s plug from the outlet.
  • Take a few minutes to wait.
  • Reconnect the device to the outlet.
  • Hold off until it turns on and starts connecting to your network.

5. What should I do to make my Netgear Wi-Fi extension work?

Follow these steps to configure and activate your Netgear Wi-Fi extender:

The extender must be plugged into an outlet that is within the current Wi-Fi router’s coverage area: 

  • Watch for the extender’s power LED to become green.
  • Now join the extender’s Wi-Fi network (often named “NETGEAR_EXT”) with your PC or mobile device.
  • Go to “” or “” (the extender’s default IP) in your web browser.
  • To finish the setup procedure, choose your current Wi-Fi network and input the network password as directed on the screen.